Refund Policy

Purpose

At Grow you, we are committed to providing high-quality services that meet our clients’ expectations. This refund policy outlines the terms under which clients may request a refund, ensuring transparency and trust in our services.

Eligibility for Refunds

Clients may request a refund under the following conditions:

Dissatisfaction with Services: If you are not satisfied with the services provided, you may be eligible for a refund.
Failure to Meet Deliverables: If we do not deliver the agreed-upon services or meet the objectives specified in our contract, a refund may be warranted.

Refund Request Process

To request a refund, please follow these steps:

Submit a Written Request: Send an email to hello@growyou.digital within 30 days of service completion, detailing your concerns and reasons for the refund request.
Provide Supporting Documentation: Include any relevant documents or evidence that support your claim, such as reports, communications, or other materials.
Review Period: Our team will review your request within 5 business days and respond with our findings and next steps.

Types of Refunds

Refunds may be issued in the following forms:

Full Refund: If we fail to deliver on the agreed objectives, you may receive a full refund of fees paid for that service.
Partial Refund: If only part of the service was unsatisfactory, a partial refund may be offered based on the scope of work completed.
Service Credit: Clients may choose to receive service credits towards future projects instead of a cash refund.

Limitations and Exclusions

Please note the following limitations:

Non-refundable Deposits: Initial deposits are non-refundable as they cover preliminary work and project planning.
Cancellation Fees: If a project is canceled after work has begun, fees for work completed up to that point will be retained.
Final Sale Services: Certain promotional services or bundled packages may be marked as final sale and are not eligible for refunds.

Communication of Policy

All clients will be provided with sufficient written information prior to service, in contract, and in the service plan that is going to be offered for good transparency and informed consent.

Amendments

We retain the right to change this policy at any time. Clients will be notified of significant changes via email or through our website.

Contact Information

For this refund policy, any questions just email hello@growyou.digital